OCLT
RXFLOW MODULE

Smart Assignment

Salesforce-grade lead routing, without the per-seat tax. Nothing goes cold overnight.

The Problem

Manual assignment is slow, uneven, and leaves the best leads dying in a queue while agents cherry-pick.

How it works

From chaos to order, step by step.

Score

Every lead is scored on value and urgency the moment it arrives.

Match

Routed by skill, capacity, and caps. Batch distribution plus continuous refill.

Balance

Absent agents are skipped, loads rebalance, supervisors can mass-reassign in one tap.

Capabilities

Everything you need, nothing you don't.

Value/urgency scoring
Capacity-aware routing
Batch + refill distribution
Absence-aware
Mass reassignment
Full audit trail

Outcomes

Numbers that move the needle.

<60s

time-to-first-touch (live)

0

leads left unassigned

fair

by design

Ready to see Smart Assignment in action?

Book a 30-minute demo and we'll map it to your exact operations.

Book a demo