Delivery Rescue (NDR/RTO)
Built to reduce RTO: failed deliveries trigger an escalating rescue ladder, WhatsApp first, then a human on the phone.
The Problem
In COD markets a failed delivery is a coin-flip on a lost sale plus a paid return. Every competitor confirms by template and stops. Nobody else escalates to a live call with an SLA.
How it works
From chaos to order, step by step.
01
Detect
Courier events stream in real time; every failed attempt opens a rescue case with a deadline.
02
Escalate
WhatsApp re-confirmation first; no reply and the case lands on a telecaller's app, which dials out on a voice-call escalation ladder against an SLA countdown.
03
Resolve
Address fixed, re-attempt booked, COD flipped to prepaid, or a clean RTO decision, all logged on the ledger.
Capabilities
Everything you need, nothing you don't.
Related reading
Outcomes
Numbers that move the needle.
60%
fewer returns after delivery-rescue went live
12%
RTO held vs 30%+ typical
SLA
on every rescue case
Part of the OCLT engine
Every product works better together.
Ready to see Delivery Rescue (NDR/RTO) in action?
Book a 30-minute demo and we'll map it to your exact operations.
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